Music Maestros Terms and Conditions
The following sections outline our terms and conditions for all music lessons booked with Music Maestros.
Lesson Payments
Lesson fees are due at the time of booking.
Please note that your booking will be cancelled if payment is not received in advance of your lesson.
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Lesson Fees
Single Bookings (1 to 2 lessons per month)
30-minute lesson: £25
45-minute lesson: £30
60-minute lesson: £36
Monthly Bookings (3 or more lessons per month)
30-minute lesson: £23.50
45-minute lesson: £28.50
60-minute lesson: £34.50
If you have paid for a block of lessons and your circumstances change, making you unable to attend the remaining lessons, you may request a refund for any unused lessons.
Approved refunds will be subject to an administration fee of £5 per unused lesson.
Where availability permits, we may be able to transfer your remaining lessons to an alternative day or time. Alternatively, you may transfer your booking to a friend at no additional charge.
To request a refund or discuss transfer options, please contact us at [email protected].
Refund requests must be made before the scheduled lesson takes place. Lessons that have already been attended are non-refundable.
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Booking Lessons
Once payment has been received your lesson date and time will be confirmed by email.
Once you have finished your last lesson you will need to re-book further lessons if you want to keep your preferred lesson time and date.
Subsequently, due to high demand, your place will be kept for 48 hours to allow time for re-booking. Once this time has elapsed your place will be reallocated to someone else on the waiting list or will be re-available to book.
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Outstanding Fees
If any lesson fees are outstanding, your lesson place will be cancelled.
There is no guarantee once we have received payment that your previous lesson time/date will still be available.
If you wish to discuss the classes, please feel free to call us on 02382 354888 or email us on [email protected].
Regretfully, no concessions can be made for missed sessions or holidays but you are welcome to offer your place to a friend if you are unable to attend.
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Lesson Cancellations
Please note we require at least 48 hours’ notice for a lesson cancellation otherwise the lesson will be charged at the full amount.
Regretfully we are unable to refund lesson fees paid in advance for any missed lessons without 48 hours’ notice.
Unfortunately it is also not possible to carry over missed sessions to future lessons.
Regretfully, no concessions can be made for missed sessions or holidays.
Replacing With a Friend
You are welcome to offer your place to a friend if you are unable to attend a lesson.
To do so, please contact us on 02382 354888 with the name of the person taking your place as well as a contact telephone number at least 48 hours before your lesson.
Discounts, Vouchers, Promotions & Offers
The following rules apply to all discounts, vouchers, promotions and offers:
* Cannot be used in conjunction with any other offer
* Offer expires on date specified
* Management reserves the right to revoke offers at any time
* You must present your gift/offer card when making a purchase
* Vouchers are not transferable, refundable in cash or replaceable if lost, destroyed or stolen
* Vouchers can only be used for a single transaction; any remaining amount is not exchangeable for cash or another voucher and will be automatically forfeited
* Lesson bookings are subject to availability at our discretion. Please contact us to confirm your booking
* Purchase of a voucher does not guarantee a booking
* Vouchers can be used as full or part payment. Purchases made with vouchers are not refundable in cash
* Discount and offer cards may not be sold, exchanged or used for any other purpose, except as specified in these Terms & Conditions, without Music Maestros’ written permission
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Contact Information
Music Maestros Ltd
Unit 8
Quayside Road
Southampton
SO18 1DH
Telephone: 02382 354888
Email: [email protected]
